How to request a reconnection

Modified on Thu, 4 Dec at 3:09 PM

This service allows customers to request water reconnection after their services have been suspended or disconnected. The customer has to first pay his outstanding balance before applying for a reconnection service.

This service is provided by WASAC (Water & Sanitation Corporation) through IremboGov.

What you need to prepare before applying:

To apply for this service, you have to be logged in to your account. For easier tracking of your application and data privacy. If you don’t have it, click here to know how to create it.
You must have a valid POC number
Price & Processing Time

Price	Processing Time
500 RWF	1 working Day

Step-by-step to apply for this service

Visit Irembo at new.irembo.gov.rw. Log in to the IremboGov platform.

If you don’t have an account, click here to learn how to create one.

2. Scroll down to the “Utilities” category and click on “Reconnection Request” to proceed.

3. Click Apply and start the application

4. Enter the POC number, and your details will be filled in automatically. Click on the verification box and click continue.

6. Verify that the information is true, enter a phone number and/or email address, check the verification box, and click Submit.

7. A billing number/ID (88…) will be generated for payment. Click Pay

8. Applicants choose the mode of payment. For more information about payment modes, click here.

Next Steps after Submitting Your Application

Step 1: Upon payment, your application will be processed by the requested sector office.

Step 2: When the application gets approved, your water service will be successfully reconnected.